Naval Base Guam PSD relocates

Base Info
Patrons wait at the customer service window at the new U.S. Naval Base Guam (NBG) Personnel Support Detachment (PSD) office Aug. 31. PSD is now located in building 3191 along with NBG Housing and Personal Property Office. U.S. Navy photo by Mass Communication Specialist 2nd Class Jeremy Star
Patrons wait at the customer service window at the new U.S. Naval Base Guam (NBG) Personnel Support Detachment (PSD) office Aug. 31. PSD is now located in building 3191 along with NBG Housing and Personal Property Office. U.S. Navy photo by Mass Communication Specialist 2nd Class Jeremy Star

Naval Base Guam PSD relocates

by: JoAnna Delfin | .
Joint Region Edge Staff | .
published: September 09, 2012

Written by By JoAnna Delfin (Joint Region Edge Staff)    
The Personnel Support Detachment (PSD) on U.S. Naval Base Guam (NBG) relocated to building 3191 and began operating from its new location Aug. 27.

PSD offers pay and personnel services to more than 50 Navy tenant commands, passenger transportation and ID card services to all uniformed active duty personnel and family members throughout the region.

Lt. Alexandra Grayson, PSD officer in charge, said the move was prompted to provide better customer service for service members, families, Department of Defense civilian employees and contractors.

“Specifically, right now, Housing, PSD and Personal Property all share (one) building,” she said. “Because we are located with Housing and Personal Property, customers PCSing (permanent change of station) to or from Guam will have a much easier time getting their check-in (and) checkout accomplished.”

Grayson the new facility prevents personnel from searching for each office throughout the base as all Housing was located outside the NBG gate, Personnel Property was located at the NBG headquarters and PSD was located along Chapel Rd. 

“They can see to their housing and personal property needs without having to drive outside the base or to different locations throughout the base,” she said.

Personnel Specialist 1st Class (SW) Estela Makahi said PSD employees are now able to work more efficiently since moving to the new building. 

“In our old location we had two stories,” she said. “So now instead of calling each other or walking up stairs to get information, we are right next to each other so that can save a lot of time.”

Aside from the relocation PSD has added a new feature the old location did not have which helps them interact more with customers.

“We now have a customer service window,” Makahi said. “The big difference is now we can control the flow of customers. This way, the customer walks to the service window and one person can help them.” 

Currently there are 18 military personnel, seven civilian employees and four contractors detailed to the PSD office.

For more information about PSD, call 339-7311.

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