New online medical messaging system now live

Base Info

New online medical messaging system now live

by: . | .
36th Medical Group | .
published: September 06, 2013

ANDERSEN AIR FORCE BASE, Guam -- Members of Team Andersen can enroll in MiCare, the military's new online confidential secure medical messaging service, beginning Sept. 6.

This system has been shown to significantly reduce the number of phone calls between patients and providers, increase patient satisfaction, and save time for the medical office staff and the patient. The 36th Medical Group's goal is to enroll as many patients as possible into MiCare and utilize secure messaging as the primary form of communication between patients and their healthcare teams.

Patients currently enrolled in MiCare are already talking about the ease, accessibility, and benefits of this Internet-based service. One MiCare enrollee said "it is always empowering to be able to communicate via the Internet about routine health issues - and can very well prevent visits to the clinic..." Another enrolled patient said MiCare "will answer lots of questions and save so much time for both doctors and patients."

On MiCare, patients can request appointments with healthcare providers, get test results, request prescription refills, or ask their healthcare team medical questions via a secure electronic message that bypasses phone-trees, voicemail and phone tag. MiCare is currently set for secure messaging and will be adapted to include Personal Health Records at a later date.

To register, patients should visit the Andersen Clinic to initiate the face-to-face registration process. Patients will need to show their military identification card and provide basic information such as name, social security number, date-of-birth and email address. An email will be sent for patients to finish enrollment and confidential messaging may begin.

MiCare has been designed to support patients and healthcare teams and will be implemented Air Force-wide. Once registered, a patient will remain in the system -- no matter where the Air Force takes them.

For more information, visit or call 366-4240.

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