Want to make your PCS move smoother? Help Household Goods with their survey

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Want to make your PCS move smoother? Help Household Goods with their survey

by: H. Sam Samuelson, NAVSUP | .
Global Logistics Support | .
published: July 22, 2014

San Diego (NNS) -- The Navy's Household Goods (HHG) directorate at NAVSUP Global Logistics Support (GLS) launched an all-Navy customer survey in a continuing campaign to gage the moving experience and provide a better quality household goods move in the future.

All service members and their spouses who moved recently, or within the last year, are encouraged to log on and take the short survey. The online survey is quick, easy and can be completed in less than 20 minutes.

The survey is located at: https://www.surveymonkey.com/s/dps_pcs_move

"If you've experienced a household goods move, this is the best opportunity to tell us -- the Navy -- how we are doing and what we can do to improve the process." said Deloma Miley, Household Goods Program Analyst. "Be honest, we can take it. More than that, the results will improve your move in the future and the moves of your friends and family who experience future PCS (Permanent Change of Station) moves."

The survey comes on the heels of three scheduled Household Goods Focus group sessions. Participation in the focus groups provides a face-to-face forum to share your experiences and help the Household Goods team perform a better, higher quality job with more effective and efficient service. HHG representatives are still seeking focus group participants. The focus group days and locations are:

The Navy Household Goods team will hold a focus group in the San Diego area on Thursday, July 24 at the following times:
8:30 to 10 a.m.: (Officers)
11 a.m. to 12:30 p.m.: (Enlisted)
1:30 to 3 p.m.: (Spouses)

The San Diego focus groups will be held at the Naval Base San Diego (at 32nd St.) Fleet and Family Support Center, up the hill from the commissary, next to the housing office, building 3005 Corbina Alley, Bldg 263, classroom 3.

The Navy Household Goods team will hold a focus group in the Norfolk area on Tuesday, July 29 at the following times:
8:30 to 10 a.m.: (Officers)
11 a.m. to 12:30 p.m.: (Enlisted)
1:30 to 3 p.m.: (Spouses)
The Norfolk focus groups will be held at the Naval Station Fleet and Family Support Center, 7924 14th Street, Suite 102.

There are also focus groups scheduled for Washington, D.C.:
8:30 to 10 a.m.: (Officers)
11 a.m. to 12:30 p.m.: (Enlisted)
1:30 to 3 p.m.: (Spouses)
The Washington D.C. focus groups will be held at the Mark Center, 4800 Mark Center Drive, Executive Room 15, B1 level, Alexandria, VA 22350-3607

Again all service members and spouses are encouraged to attend. If you are interested in participating in one of the focus groups, please contact Deloma Miley at deloma.miley1@navy.mil .

For more news from Naval Supply Systems Command, visit www.navy.mil/local/navsup/.

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