AAFES, NEX just a click away

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AAFES, NEX just a click away

by: Takahiro Takiguchi | .
Stripes Guam | .
published: November 12, 2014

When it comes to holiday shopping, many military and Defense Department civilian personnel and their families in the Pacific are quite familiar with what’s available at their local exchanges. But what about ordering online from your exchange?

Army and Air Force Exchange Service and Navy Exchange Japan District representatives told us about their online shopping services.  

Q: What are some of the benefits of online shopping with the exchange compared to other online retailers like Amazon, Yahoo, etc.? 
AAFES: Benefits include tax free shopping, special military only discounts as well as free shipping when using the Military Star card. In addition, our buyers are able to negotiate great discounts on name brand products, available exclusively to military shoppers. . . . Visit the site often to see our daily specials and don’t forget to allow plenty of time for shipping!
NEX: The NEX re-launched our www.mynavyexchange.com earlier this year. Our new site is easier to navigate and has added a greatly expanded assortment for our customers . . . If you’re not completely satisfied with your on-line purchase, you can return it to any NEX for a full refund. As always, you pay no sales taxes. . . . NEX always ships to FPO addresses. Flat rate shipping is available. (Orders are) processed using secured servers so our customers can shop with confidence Our customers can return (any) purchase to any NEX and not have to worry about the time and expense of mailing an item back. We offer a 14-day price guarantee, too. If a customer finds the same item at a lower price within 14 days, they’ll get the difference refunded. When customers shop at their NEX either on-line or a brick and mortar store, they are supporting quality of life programs through our annual MWR dividend.

Q: How different is the variety of merchandise that someone might find in their local exchange compared to what you offer online?
AAFES: The Exchange carries name brands at great prices both in-store and online. Michael Kors, Coach, Ralph Lauren, Apple, Bose, Under Armour and Clinique are just a few. The eCommerce website is one of the Exchange’s strategic priorities – to offer customers broad product selections no matter where they want to shop.
NEX: Our customers are sure to get great deals whether on-line or in our stores. The new NEX website offers “web exclusives” and special on-line only promotions not always found in our stores. You’re sure to find the size and color you want at a great price at www.mynavyexchange.com.

Q: What kinds of items, if any, does the exchange offer stateside that may not be available overseas in the Pacific – and why?
AAFES:  The only limitations to (shoppers outside the continental U.S.) are items that have shipping restrictions to APO/FPO addresses.
NEX: www.mynavyexchnage.com may have some items sooner than the local NEX in Japan due to the surface lead time it takes to arrive in Japan.

Q:What about deadlines? In order to have items ordered online from the exchange reach the Pacific what’s the cutoff date? What about ordering from these locations for stateside delivery?
AAFES:  We recommend that eCommerce orders shipping (outside the continental U.S.) be placed by Dec. 1 in order to receive Christmas delivery. 
NEX: Customers should check with the Post Office for holiday deadlines.

Q:Do you offer any Black Friday/Cyber Monday sales or promotions?
AAFES: We will offer special promotions each day beginning Thanksgiving Day and continuing through Cyber Monday. A broader selection of items will be available online and in-store for this important holiday shopping weekend. We have worked with our suppliers to ensure we have the best and a competitive selection.
NEX: The NEX is pleased to announce our Cyvber Thanksgiving Day Sale starting at midnight Eastern Standard Time. We will have specials throughout the weekend and including Cyber Monday so our customers should visit each day for exciting new deals.

takiguchi.takahiro@stripes.com

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