TRICARE seeks to improve health care for service members overseas

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TRICARE seeks to improve health care for service members overseas

by: TRICARE | .
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published: October 03, 2014

The Defense Health Agency recently issued a Request for Proposals for a new health care support services contract supporting TRICARE beneficiaries living overseas. The new contract will provide a health care delivery system that integrates care at military clinics and hospitals with host nation provider networks to provide comprehensive health care for service members and their families stationed outside the United States.

TRICARE provides health care to more than 450,000 active duty service members, their families, and other eligible beneficiaries living overseas. Living overseas can present unique challenges and TRICARE is there to ensure beneficiaries have the health care they need including:

  • clinical preventive services
  • inpatient and outpatient care
  • behavioral health care
  • substance use disorder services
  • maternity care
  • hospice care
  • and much more.

Regional call centers are available to assist beneficiaries obtain referrals and authorizations as well as coordinate emergency and urgent medical and dental care for active duty service members on temporary duty or leave overseas.  Customer service is available 24/7 to assist beneficiaries with enrollments, general inquiries and transfers.  Callers should chose option 4 to reach the global TRICARE service center to reach a representative.

For 24/7 emergency medical assistance, eligible TRICARE beneficiaries can call International SOS, the current contractor, to locate the nearest emergency care facility or coordinate overseas emergency care. See www.tricare.mil/overseas for International SOS regional phone numbers. 

Overseas beneficiaries also have access to TRICARE Service Centers (TSCs) typically located at military hospitals and clinics. TSCs are important resources to help beneficiaries learn about TRICARE program options, transfer enrollments, provide claims assistance, resolve TRICARE problems, and file grievances. For more information about getting health care when assigned to locations outside the United States, visit www.tricare.mil/overseas.

TRICARE is dedicated to ensuring that beneficiaries living overseas get the health care they need, regardless of where they are located.

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