Navy Personnel Command offers live chat option

by Navy Personnel Command Public Affairs
Stripes Guam

MILLINGTON, Tenn. (NNS) -- Navy Personnel Command Customer Service Center opened a live chat option on the Navy Personnel Command website Jan. 3.

The new function allows Sailors, families, and retirees located around the globe to chat directly with NPC representatives without the need for a long distance phone connection.

"Being responsive to our customers is our priority," said Greg Moody, deputy director and customer relations manager. "The live chat option provides just one more avenue for us to answer questions from our constituents."

The CSC supports active duty, family members, and retired service members by answering questions on a wide range of topics including career information, selection boards, distribution, and Navy records maintenance.

"It's a better option for Sailors and career counselors to receive updated information directly from NPC," said Navy Counselor 1st Class Deanna Ponder, assigned to the Career Transition Office at NPC, Millington, Tennessee.

The live chat function is available from 7 a.m. to 7 p.m. CST Monday-Friday. To use the function click on the "Live Chat" link on the NPC homepage, fill out your contact information, your question, and click the "Start Chat" button at the bottom of the page.

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