Update from United Airlines about PetSafe service exception for Guam military

by United Airlines Corporate Communications
Stripes Guam

GUAM, Apr. 4, 2018 – After careful review and feedback from its customers, United Airlines has made an exception to the suspension of new reservations for its PetSafe service. United will allow new reservations for members of the military and their spouses, and State Department Foreign Service Personnel and their spouses, traveling with or shipping their pets out of Guam between April 3 and April 30.

“We understand that our PetSafe program provides an important service to military families. As the only major carrier in Guam, for U.S. military returning from assignments in Guam, United is often the only way for them to fly their pets home,” said United Airlines Corporate Communications in a statement to the Guam Stripes.

Last year, United carried more than 3,000 pets for military families.

United added, “We recognize that pets are important family members, which is why we are deeply committed to the safety and comfort of animals and pets in our care. We continue to undergo a thorough review of PetSafe, our program for pets that travel in the cargo compartment, to make improvements that will ensure the best possible experience for our customers and their pets. We expect to complete our review by May 1, 2018.”

While United conducts its review, the airlines will not accept any new PetSafe reservations other than those covered by this Guam exception. However, United noted that it will honor any existing PetSafe reservations confirmed as of March 20, 2018. United is also assisting customers who wish to cancel their reservation. The suspension does not affect pets that travel in-cabin.

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