Travel
United upgrades Guam airport lobby experience and announces first MAX 8 Aircraft to arrive in February 2026
United Airlines Worldwide Media Relations
December 2, 2025
United Airlines celebrated the completion of its Guam lobby refresh with a ribbon-cutting event at the Antonio B. Won Pat International Airport Guam on Dec. 1, 2025. The renovated United check-in lobby provides an elevated check-in experience and saves customers time with 15 new next-generation kiosks, bag drop lanes, and upgraded customer service counters. Pictured from left are Antero Llangas, Lead Ramp Service Employee, United Airlines; Mina Manibusan, Customer Service Representative, United Airlines; Brian J. Bamba, Chairman of the Board, A.B. Won Pat International Airport Guam; Tammy Castro, General Manager, United Airlines; Jean Wai, Supervisor Airport Operations, United Airlines; The Honorable Joshua F. Tenorio, Lt. Governor of Guam; The Honorable Lourdes A. Leon Guerrero, Governor of Guam; Matt Celeste, Ramp Service Employee, United Airlines; Sam Shinohara, Managing Director, Airport Operations Asia/Pacific, United Airlines; Luke Fernandez, Flight Attendant, United Airlines; George Chiu, Chairman of the Board, Guam Visitors Bureau; Stuart Suarez, Manager Passenger Service, United Airlines; and Haruka Hart, Customer Service Representative Interpreter. (Photo courtesy of United Airlines Worldwide Media Relations)
HAGÅTÑA, Guam, December 2, 2025 – United Airlines celebrated the completion of its Guam lobby refresh with a ribbon-cutting event at the Antonio B. Won Pat International Airport. The transformed United check-in experience includes 15 new and efficient next-generation kiosks, bag drop lanes, and upgraded customer service counters.
The new lobby experience is designed to save customers time during check-in and increase expediency with United’s new high-efficiency kiosks. The new kiosks are up to 55% faster than the previous kiosks and allow customers to check in, change seats, print bag tags, and use many other robust features to manage their travel. Customers save an average of 19 seconds during check-in, with the average session time now under two minutes overall, and under one minute for customers who pre-pay for their bags.
Sam Shinohara, United’s Managing Director of Airport Operations in Asia-Pacific, said, “United continues to invest in elevating the Guam travel experience for our customers in the region. The Guam airport lobby now offers some of the most advanced and efficient kiosks in our system. Customers will enjoy our new check-in process, which aligns with other United hubs worldwide. The new process offers a more seamless check-in experience, faster technology, and shortens the wait time overall.”
The refreshed lobby comes ahead of the arrival of United’s first Boeing 737 MAX 8 in Guam, which is scheduled to arrive in February of 2026 and will replace its Guam fleet of Boeing 737-800s by the end of next year. The MAX 8 aircraft will offer up to 166 seats total, including up to 16 United FirstSM seats. Other features include United’s signature interior with seatback entertainment in every seat, larger overhead bins for every passenger’s carry-on bag, Wi-Fi available for purchase, more extra-legroom seating, and wireless Bluetooth connectivity.